Rules
Latvian law requires the owner of an online shop to specify the terms of delivery and return of goods, as well as the right of withdrawal. This clause is called a distance contract (FC Regulations).

Distance contract
The seller of the goods offered in this online shop FOREST FRIENDS, SIA, reg no 50203625951 on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, enter into the following Contract:

The Seller undertakes to sell and deliver to the Buyer the goods as ordered by the Buyer.
Delivery and payment arrangements
The Buyer shall place an order for the Goods through this website, specifying the type and quantity of the Goods to be ordered. The Buyer has the option to pay for the goods by using the payment tools incorporated in the Online Shop or by paying the invoice prepared by the Seller and sent to the Buyer by e-mail corresponding to the order. The invoice shall be drawn up electronically and shall be valid without signature.

The Seller shall ensure delivery of the goods within 5 working days of receipt of payment for the goods, the delivery time being agreed with the Buyer.
Right of withdrawal
The Buyer shall have the right to withdraw from the Goods within 14 calendar days of receipt of the Goods by sending a letter of withdrawal to the Seller. The Seller shall send the form of the letter of withdrawal to the Buyer by e-mail at the Buyer's request.
The Buyer shall return the Goods to the Seller within 7 days of the date of the letter of withdrawal. Any costs incurred in returning the goods to the Seller shall be borne by the Buyer.

The Buyer cannot exercise the right of withdrawal if:

  • the goods ordered cannot be returned by their nature, or are perishable or expendable;
  • the goods ordered are made to the Buyer's individual order
  • the goods ordered are damaged after delivery to the Buyer;
  • the goods ordered have been assembled in an improper manner and with improper tools.

The sixth paragraph of Article 12 of the Consumer Rights Protection Law of the Republic of Latvia states that "the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal. The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold the refund fee in the event that the goods have been damaged by negligent handling during use or by failure to follow the instructions, if the original packaging of the goods has been lost or if the packaging of the goods is substantially damaged.

Data processing

By entering the necessary information when placing an order, the Buyer confirms that he/she is familiar with and agrees that the data provided by him/her shall be used to enable the Seller to accept the Buyer's order and deliver the goods in accordance with the requirements of the legislation of the Republic of Latvia. By entering the information, the Buyer agrees to receive notifications related to the processing of the Buyer's order to the e-mail address provided.